Phoenix Kneadable Erasers Grey 3 Pack

Dear valued art magicians,
To ensure a smooth return process, please review the following guidelines:

Change of Mind Returns:
 If you wish to return a product due to a change of mind, please follow these steps
1. Ensure the product is unused and in its original packaging.
2. Return the product to our warehouse.
3. If the returned product meets these conditions, a full refund will be issued. However, if it does not meet the Change Of Mind Return policy criteria, Vermillion Art Supplies reserves the right not to offer an exchange, in-store credit, or refund for change-of-mind returns.

Damaged or Defective Products
If your product arrives damaged or has any issues, please follow these steps:
1. Take clear photos of the damaged or defective item.
2. Email the photos to our customer service team.
3. Our customer service team will promptly assist you with either a refund in the form of store credit or the option to exchange the item. For more detailed information, please get in touch with our customer service team.

We are committed to providing you with a hassle-free shopping experience and will do our best to address any concerns you may have regarding returns and exchanges.

Shipping Fee

We offer FREE SHIPPING for orders over $69 to Australia-wide.
Standard Delivery $6.95.

 

Shipping Options

Orders placed online are supplied from our warehouse in Gold Coast QLD. 

Your orders are shipped using Australia Post. Once we dispatch your order, you will receive an email with order tracking details.
Delivery Time Frame
Your orders are shipped using Australia Post. Once our team dispatches your order, you will receive an email with order tracking details.

Handling Times
Please allow 2 to 5 business days for your order to be dispatched.

Express Delivery to regional Queensland, South Australia Country, Perth City/Subs, Western Australia Country, Hobart City/Subs, Tasmania Country, Darwin City/Subs, Northern Territory Country may take up to 7 working days.

Please contact our online customer service on customersupport@vermillionartsupplies.com if you require further information.